Politique d’expédition

Shipping and Return Policy

Flavors of Africa by JENA

Article 1 – Scope of application

These conditions apply to all orders placed on the website
www.saveursdafriquebyjena.com , operated by Saveurs d'Afrique by JENA .

All orders imply full and complete acceptance of these conditions by the CLIENT.

Article 2 – Delivery Area

The products offered are delivered exclusively in mainland France (including Corsica) and Belgium.

The CUSTOMER agrees to provide accurate and complete information when placing the order (address, collection point, contact details).
In the event of an error attributable to the CUSTOMER, Saveurs d'Afrique by JENA cannot be held responsible for any delay or non-delivery .

Article 3 – Delivery Methods

Orders are shipped from France via Mondial Relay , according to the CUSTOMER's choice:

📦 Delivery to a Mondial Relay collection point
🚚 Home delivery via Mondial Relay

Delivery costs are shown before final order confirmation.

Article 4 – Preparation and Delivery Times

4.1 Order Preparation

Orders are prepared with the utmost care within an average of
3 working days from payment confirmation.

4.2 Delivery times

Once the order has been shipped, the delivery time is on average
3 working days , depending on the delivery method chosen and the carrier's delivery times.

👉 Total indicative time: approximately 6 working days (preparation + delivery).

These delivery times are indicative only.
Saveurs d'Afrique by JENA cannot be held responsible for delays attributable to the carrier.

Article 5 – Order Tracking

Upon dispatch, the CLIENT receives a confirmation email containing a tracking number , allowing them to track the delivery of their package transparently.

Article 6 – Order Receipt

The CUSTOMER is advised to check the apparent condition of the package and the conformity of the products upon receipt.

In the event of any anomaly observed (damaged, missing or non-compliant product), the CLIENT must inform Saveurs d'Afrique by JENA under the conditions provided for in article 7.

Article 7 – Returns, exchanges and complaints

7.1 Food products – No right of withdrawal

Since the products marketed by Saveurs d'Afrique by JENA are foodstuffs ,
the right of withdrawal does not apply, in accordance with Article L.221-28 of the Consumer Code.

👉 No returns or exchanges will be accepted after delivery , for reasons of hygiene and food safety.

7.2 Exceptional cases (error or damaged product)

In case of:

order preparation error,
or of a product damaged upon receipt,

The CUSTOMER is invited to contact Saveurs d'Afrique by JENA within a maximum of
48 hours of receipt , at the following address:

📧 contact@saveursdafriquebyjena.com

The CLIENT must include:

photos of the product in question ,
and, if applicable, photos of the packaging.

After verification, a suitable solution will be proposed :

product replacement,
or a refund.

Article 8 – Responsibility

Saveurs d'Afrique by JENA cannot be held liable in the event of:

force majeure
strikes or disruptions to transport services,
unforeseen events beyond his control.

Article 9 – Customer Relations

Saveurs d'Afrique by JENA places particular importance on customer satisfaction.
For any questions regarding an order, customer service can be reached at the following address: